Best Auto Repair, Medway

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What to Do After a Car Accident

How to Appropriately Respond to a Car Accident

To ensure the safety of yourself and others. If you are involved in an accident, it is important to stay calm and assess the situation. If anyone is injured, call 911 immediately. Even if there are no obvious injuries, it is important to seek medical attention to be checked out for any hidden injuries.

Ensure Safety First:

The immediate priority after an accident is safety. If possible, move your vehicle to a safe location, turn on hazard lights, and check for injuries among yourself, passengers, and others involved. Call 911 for medical assistance if necessary.

Notify Law Enforcement:

Contact law enforcement as soon as possible. It's crucial to report the accident to the police as they will create an official accident report, which can be valuable for insurance claims and legal purposes later on.

Exchange Information:

Exchange contact and insurance information with the other parties involved in the accident. Gather names, phone numbers, license plate numbers, and insurance details. It would be ideal to be polite and cooperative during this process. Also, make sure to get information from any witnesses as well.

Document the Accident:

Take photos and videos of the accident scene, including vehicle damage, license plates, road conditions, and traffic signs. This visual evidence can be essential for insurance claims. Write down details such as where the accident took place, what the weather was like, etc.

Seek Medical Attention:

Even if you don't feel injured immediately, it's advisable to seek medical attention. Some injuries may not show symptoms right away, and a medical evaluation can help in documenting any injuries related to the accident.

Notify Your Insurance Company:

Report the accident to your insurance company as soon as possible. Provide them with all the necessary details, including the other driver's information and the accident report number.

Avoid Placing Fault:

While it's essential to cooperate with the authorities and share information, avoid admitting fault or making accusations towards anyone involved. Fault determination is often handled by the insurance companies and legal processes.

Contact an Attorney:

If the accident involves significant injuries or complex liability issues, consider consulting an attorney experienced in personal injury cases. They can provide guidance on your legal rights and potential claims.

Keep Records:

Maintain detailed records of all accident-related expenses, such as medical bills, repair costs, and any missed workdays due to injuries. This documentation will be crucial for insurance claims and potential lawsuits.

Follow Up with Insurance:

Stay in communication with your insurance company throughout the claims process. Cooperate with their investigations, provide requested documents promptly, and keep track of claim progress.

Additional Notes:

When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.

Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

ASSOCIATIONS

  • CARQUEST
  • ASE (Automotive Service Excellence)
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • Milford Area Chamber of Commerce
  • NFIB (National Federation of Independent Business)
  • TECH-NET
  • Car Care Aware

Testimonials

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    Awesome service, brought my car there on a Wednesday and needed it back by Thursday. Somebody stayed overtime to ensure I would have my car back. They called me with updates multiple times which was very appreciated. 100% recommend.
    , 07/24/2024

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    I?ve used Chris?s auto for the last 15 years for 4 of my cars.They are one of the few auto services that don?t try to sell you service you don?t need. I can always trust them to give me an accurate and honest assessment of what my cars need. I called my Toyota dealer recently to inquire about when to flush my 2018 Toyota?s coolant system and was told every 30,000 miles or 2 years. I checked my users manual which stated every 100,000 or 120 months. I asked how much to just eyeball it and see if it looked like it needed it and was told $150 I went to Chris?s got my overflow reservoir topped off, reassured I won?t need to flush till 100,000 miles and they didn?t even charge me. You can?t find people like them these days! Cliff L
    , 06/17/2024

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    You can?t possibly find a nicer, more honest, qualified mechanic/ business on the planet. They are such a pleasure to deal with for unpleasant auto issues.
    , 09/11/2023

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    Where to begin....Chris and Christine are exemplary in every department !!! I use there service for business and personnel. I have written reviews for great service in the past but none as deserving as this company. I highly recommend and only wish more businesses conducted themselves in the same professional manner.
    , 08/30/2023

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    Chris and Christine go above and beyond for their customers, exceptional service, friendly and most importantly honest. Thank you!
    , 08/26/2023

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    I don?t write many reviews, but having been a business owner myself I know the importance of stellar service. I have been going to them for several years for my beat up little Ford Fiesta, my Jaguar, my moms Mercedes, my sons pick up??etc. I felt compelled to shout this out because in the 44 years I?ve been driving, I have NEVER had the experience of car repairs that this business has shown. Aside from excellent service, I never once felt I was overcharged or taken advantage of. In fact, on several occasions, with my little warrior Fiesta they listed all the things it needed and right out told me it was time to retire it. It would be a waste of money to sink into it, especially when I?m just starting to get back in my feet from financial hardship. They could have easily worked on one thing, then the next and so on because it was still drivable and I could have sunk so much $ that wasn?t worth repairing. Bottom line is everyone there is truly honest, very profession, the ladies in the office are always so friendly and greet everyone with a warm welcome. I know this is a long review, I can?t say enough about them because we rely on our vehicles for everything and when you have a trusted mechanic, that to me is as important as your Doctor. I will never go elsewhere, so grateful I found them! Thank you!
    , 05/03/2023