Best Auto Repair, Medway

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Chris' Auto & Truck's Guarantee

WHO MAKES THIS LIMITED WARRANTY

This limited warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty. This limited warranty is made by the Independent Repair Facility ("Facility") who is so named on the original repair invoice and performed the service/repairs on your vehicle. This warranty may be honored by other Facilities participating in this program, or other authorized non-participating facilities anywhere in the United States. This warranty is not a warranty of Automotive Business Solutions, Inc., their affiliates, subsidiaries, their employees or member companies. Automotive Business Solutions Inc. serves as the administrator only.

WHAT IS COVERED BY THE LIMITED WARRANTY

This warranty covers the following types of repairs and services, subject to the exclusions listed within:

  • Air Conditioning, heating and climate control systems
  • Brake system
  • Engine cooling system
  • Electrical system, including the starting and charging systems
  • Engine performance, drivability services and repair
  • Exhaust system
  • Fuel system
  • Ignition system
  • Electronic engine management system and on-board computer systems, (engine, body, brake and suspension computers)
  • Cruise control system
  • Steering/suspension system, wheel bearings, CV joints/U-joints, Half-shafts and driveshafts
  • Other minor repairs

The Independent Repair Facility warrants that the above repairs and services performed at their location will be free from defects in materials and workmanship for 12 months or 12,000 miles of use, whichever comes first, measured from the date of the first repair and the odometer reading shown on the original repair invoice. This warranty is conditioned on the vehicle being subjected only to normal, non-commercial use, and receiving reasonable and necessary maintenance during the warranty period. Warranty repair costs shall in no case exceed the costs of the original repair or service. If there is a defect in either materials or workmanship within the warranty period, the Independent Repair Facility has the option to perform remedial service work at no charge to you, replace the defective warranted part(s) without charge to you, or refund the entire charge for the warranted repairs, minus any previous refunds.

A buyer of covered products or services has the right to have warranty service performed during the warranty period. The warranty period will be extended for the number of whole days that the vehicle has been out of the buyer's hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect, and the buyer notifies the warranty administrator of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return his vehicle for a replacement of parts, if applicable, or a refund, in either case, subject to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under any law.

WHAT IS NOT COVERED BY THIS WARRANTY

You must pay for any non-warranty service you order to be performed at the same time as any warranty service. This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, alteration or "tampering with" (by other than the Facility or Facility employees). The Facilities employees and/or agents do not have authority to modify the terms of this warranty, nor to make any promises in addition to those contained within this warranty. THIS WARRANTY DOES NOT IN ANY WAY INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses which you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.

REPAIRS AND SERVICES EXCLUDED FROM THE LIMITED WARRANTY

This warranty does not cover repair(s) or service(s) except as listed in the section, "What is Covered by this Warranty," even though the Facility may offer other services. Repairs and services excluded from the Limited Repair Warranty include:

ENGINE:
Any internal repairs, replacement of internal components, or replacement of the engine assembly.

TRANSMISSION, TRANSAXLES:
Automatic or Manual - any internal repair or component replacement requiring the removal of the transmission or transaxle from the vehicle or disassembly of same.

CLUTCHES:
Clutch component(s), assembly repair or replacement.

DRIVE AXLE/DIFFERENTIAL ASSEMBLY:
Any repair or component replacement requiring the removal of internally lubricated components or replacement of the drive/axle differential assembly.

  • Ring gear, pinion gear and other related gears.
  • Associated bearing with above.

AUTO BODY, PAINT, MOLDING REPAIR:
Any repair or materials related to auto body repair work.
Glass replacement or repairs.

COMMERCIAL VEHICLES

TIRES

HOW TO OBTAIN WARRANTY SERVICE

You must keep a copy of the original repair invoice and present it when seeking service under this warranty. If warranty work is performed, you must temporarily surrender possession of the original repair invoice, or a legible copy of the same. If you are less than 25 miles away from the original repair Facility, you must return your vehicle to that Facility for any warranty repairs. If you are more than 25 miles from the original Facility, then you must call the Warranty Administrator prior to any warranty repair work being performed, at 800-457-0019, from 8:00 a.m. to 8:00 p.m. Monday through Friday (Eastern Time), Saturday from 9:00 a.m. to 6:00 p.m., excluding holidays. The Administrator will direct you to the nearest participating Facility. If there are no participating locations in your area, you may take your vehicle to a non-participating Repair Facility in your area. If the non-participating Repair Facility will not accept payment from the Warranty Administrator, you must pay for the warranty service and submit your original repair invoice (or legible copy) and subsequent warranty repair invoice (or legible copy) to the Administrator for review, within 90 days of the date of repair. If your vehicle is inoperable, and you are further than 25 miles from the original facility, you may be eligible for certain towing benefits, to a maximum of $60.00. You may also be eligible for Rental Car benefits if your vehicle cannot be repaired the same day due to circumstances beyond your control. The maximum benefit is 2 days at a maximum of $40.00 per day, as determined by the Warranty Administrator.

ASSOCIATIONS

  • CARQUEST
  • ASE (Automotive Service Excellence)
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • Milford Area Chamber of Commerce
  • NFIB (National Federation of Independent Business)
  • TECH-NET
  • Car Care Aware

Testimonials

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    Awesome service, brought my car there on a Wednesday and needed it back by Thursday. Somebody stayed overtime to ensure I would have my car back. They called me with updates multiple times which was very appreciated. 100% recommend.
    , 07/24/2024

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    I?ve used Chris?s auto for the last 15 years for 4 of my cars.They are one of the few auto services that don?t try to sell you service you don?t need. I can always trust them to give me an accurate and honest assessment of what my cars need. I called my Toyota dealer recently to inquire about when to flush my 2018 Toyota?s coolant system and was told every 30,000 miles or 2 years. I checked my users manual which stated every 100,000 or 120 months. I asked how much to just eyeball it and see if it looked like it needed it and was told $150 I went to Chris?s got my overflow reservoir topped off, reassured I won?t need to flush till 100,000 miles and they didn?t even charge me. You can?t find people like them these days! Cliff L
    , 06/17/2024

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    You can?t possibly find a nicer, more honest, qualified mechanic/ business on the planet. They are such a pleasure to deal with for unpleasant auto issues.
    , 09/11/2023

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    Where to begin....Chris and Christine are exemplary in every department !!! I use there service for business and personnel. I have written reviews for great service in the past but none as deserving as this company. I highly recommend and only wish more businesses conducted themselves in the same professional manner.
    , 08/30/2023

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    Chris and Christine go above and beyond for their customers, exceptional service, friendly and most importantly honest. Thank you!
    , 08/26/2023

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    I don?t write many reviews, but having been a business owner myself I know the importance of stellar service. I have been going to them for several years for my beat up little Ford Fiesta, my Jaguar, my moms Mercedes, my sons pick up??etc. I felt compelled to shout this out because in the 44 years I?ve been driving, I have NEVER had the experience of car repairs that this business has shown. Aside from excellent service, I never once felt I was overcharged or taken advantage of. In fact, on several occasions, with my little warrior Fiesta they listed all the things it needed and right out told me it was time to retire it. It would be a waste of money to sink into it, especially when I?m just starting to get back in my feet from financial hardship. They could have easily worked on one thing, then the next and so on because it was still drivable and I could have sunk so much $ that wasn?t worth repairing. Bottom line is everyone there is truly honest, very profession, the ladies in the office are always so friendly and greet everyone with a warm welcome. I know this is a long review, I can?t say enough about them because we rely on our vehicles for everything and when you have a trusted mechanic, that to me is as important as your Doctor. I will never go elsewhere, so grateful I found them! Thank you!
    , 05/03/2023